CUSTOMER SERVICE

PLACING AN ORDER

Once you’ve selected the items you desire, you can add to your shopping bag and continue shopping or proceed to check out.  Upon checking out you’ll be asked to log into your account if you haven’t already done so.  

When you place and confirm your order, you’ll receive an email acknowledging the details of your order. Once an order is placed, it can’t be modified or canceled.

All orders are subject to availability. Unless marked as “one-of-a-kind”, items that are not available for immediate delivery can be produced and usually shipped within 2-4 weeks.  If for some reason we can’t fulfill your order, you’ll be notified via email within 5 business days and you will not be charged for an order that we can’t fulfill.  

We reserve the right to decline an order and/or withhold shipment if we’re unable to obtain authorization of payment, when the item is not in stock and we can’t produce it or clients who are in violation of the terms of our website.

 

TIMING

We do our best to ship within 72 hours of placing your order if the item is in stock.  If the ordered item is not in stock, a representative will contact you with estimated delivery time; usually 2-4 weeks for most items.  Some items, such as special orders or rare stones, may take longer in which case you will be notified via email as to the expected delivery date within 72 hours of you placing your order.  We make every effort to try to ship sooner than our allotted time. Once your order has shipped you will receive an email with details of the shipped order and tracking information.

Orders placed during holiday seasons or times of high sales volume can take longer to ship than the allotted lead-time, in which case a representative will let you know via email.

Should we experience a production delay, we will notify you via email with an updated time-frame. NAK ARMSTRONG cannot be held liable for unanticipated delays in production, shipping or address verification.

 

SECURE LOG IN AND ORDERING

NAK ARMSTRONG assures you that the information you provide us is safe and secure.  In our shopping check-out we use secure socket layering (SSL), the industry-standard technology that ensures security of your online ordering.  You will know that you’re in a secure area because the letters “HTTP” in the URL will change to “HTTPS”.  However, if you feel more confident providing your credit card information via a phone call, you can contact us at (512) 383-1997 from Monday through Friday 10am to 5pm CST.

PLEASE VERIFY THE TECHNOLOGY OUR SITE FOR SECURITY

 

REGISTRATION

IS REGISTRATION NECESSARY OR SHOULD WE PROVIDE THE OPTION TO PURCHASE AS A GUEST?  GIVEN THE PRICE OF OUR GOODS, WE’VE BEEN WARNED THAT THERE IS A HIGH FREQUENCY OF FRAUD SO DO YOU THINK IT’S NECESSARY TO REQUIRE REGISTRATION AS A MEANS OF DETERRING FRAUD?

NAK ARMSTRONG requires that you register with an account in order to make purchases in this website. To register, you will need to enter your name, email address, and password in the section provided for it.  You are responsible for and agree that you’re providing true and current information about yourself, and updating such information promptly so as to ensure that we have the most accurate and current information required to process your order. You may not impersonate, imitate or pretend to be somebody else when registering and/or setting up an account on the Site. If we believe any information that you provide is untrue, inaccurate, out of date or incomplete, we may suspend or terminate your account and refuse you any and all current or future use of the Site.

Upon registration, you will receive a confirmation email welcoming you to NAK ARMSTRONG with a link that will take you directly to our online boutique. Registered users can navigate through the checkout process with ease, manage and update their account information, store multiple addresses and track orders.

As a registered user you also gain privileged access to exclusive content and will be notified when new products arrive in our online boutique or at our retail partners.

Your email address will function as your username each time you log in, and we ask that the account password you provide be unique and kept secure. In the case of a breach of security or unauthorized use of your account please notify NAK ARMSTRONG at sales@nakarmstrog.com. For the security of your account, a new password will be generated and sent to the email address associated with your account. You may change this password by logging into your account.

Please refer to our Privacy Policy for information about how we use your data.

 

PAYMENT

NAK ARMSTRONG currently accepts payments by Visa and MasterCard.

Payment in the total amount of your order will be debited and cleared from your account upon order confirmation.  In filling out the payment requirements, you are confirming that you are an authorized user of the credit/debit card.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of the credit/debit card rejects authorization of payment to NAK ARMSTRONG, we will not be held liable for any not delivering the order or any delays in its processing.

WE’D LIKE TO ACCEPT OTHER FORMS OF PAYMENT BUT ARE NOT SURE WHICH ONES.  DO YOU SUGGEST OTHER FORMS OF PAYMENT, I.E. VENMO? (WE HAVE DECIDED NOT TO ACCEPT PAYPAL OR AMEX.)

 

SALES TAX 

NAK ARMSTRONG does not charge sales tax on orders for delivery within the United States or Puerto Rico, with the exception of deliveries within the state of TEXAS, where the applicable sales tax rate will be added to the order amount.

 

SHIPPING

Complimentary Shipping Options

All orders of $3,000 or more receive complementary overnight shipping anywhere in the USA (or complimentary 2nd day shipping where overnight is not available).

All orders of $500 or more receive complimentary 2nd day shipping within the continental USA.

All orders under $500 receive complimentary ground shipping within the continental USA.

 

Other Shipping Options

For orders that don’t qualify for complimentary shipping or for more expedited shipping options, shipping costs are estimated in the shopping bag check-out process, and are subject to additional fees based on the order total, shipping destination and cost to insure your delivery.

Once your order has shipped you will receive an email with details of the shipped order and tracking information. Clicking on the tracking number will help you check on in-route status and estimated arrival of your order. 

All domestic shipments are handled by FedEx and will require signature upon delivery, but can also use USPS if shipping to a PO box. Please be aware that all orders are processed Monday through Friday, and delivery time does not include Saturdays, Sundays or Holidays.

Orders will only ship once payment and delivery details have been verified and approved.

Our online sales team is available to guide you by phone at (512) 383-9197 or email at sales@nakarmtrong.com.

INTERNATIONAL SHIPPING

NAK ARMSTRONG is currently only configured to process orders for customers who are billing and shipping within the United States and Puerto Rico. If you’re ordering from, or require delivery to another country please contact us at sales@nakarmtrong.com with details of your request.

 

INSURANCE

All orders ship fully insured by our third-party carrier. Our insurance policy requires an adult signature upon delivery.

 

RETURN AND EXCHANGE POLICY 

 We are unable to accept returns.

Unworn items may be exchanged for store credit within 10 days of receipt of the item purchased. Orders paid partially or in full using store credit are considered final sale and we’re unable to accept exchanges on them.

All custom pieces or special orders are final sale and we’re unable to accept exchanges. 

For questions regarding what constitutes a special orders or custom piece please email us at sales@nakarmstrong.com.

 

REPAIR POLICY 

NAK ARMSTRONG designs and manufactures all pieces following the strictest quality control methods and will gladly assist you in case a repair is needed on any of its pieces.  Please email us at sales@nakarmstrong.com with name, address, order number and details/pictures of the repair needed.  If we determine that we can repair your item, we will reply with a Return Authorization (RA) number which must be clearly written on the outside of the package.  Without an RA number, we will not be able to receive your package.

Please allow approximately 2 weeks for a repair assessment. A repair fee estimate will be provided either prior to or upon receipt of your item, depending on the nature of the repair. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete. 

NAK ARMTRONG will repair at no charge any breakage caused by a manufacturer defect. Repairs not caused by a manufacturer defect or beyond 90 days of receipt date will incur a repair fee, and the repair process will not be initiated until payment is received in full for the repair fee. All repairs will be assessed on an individual basis and communicated prior to initiating any repair process.

NAK ARMSTRONG only accepts repairs for items purchased directly on our website.  Repairs for items purchased through one of our retailers must be processed through the original retailer where purchased.